Since 1996 we have been offering only tools worthy of being used.

Each product in our catalog is carefully selected: we closely monitor new product announcements from manufacturers, compare the most popular models, and analyze materials, shapes, and value for money.

Our strength is clarity: transparent prices, fast shipping, direct support.

Frequently Asked Questions

FAQ

How can I resolve a problem with my order?

Contact us directly. European private consumers can also contact the Dispute Resolution Body if necessary.

How is my personal data protected?

We store your information in compliance with European data protection legislation (GDPR) and adopt security measures to protect the data stored on our systems.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express, Diners Club, Postepay, Visa Electron), PayPal, and bank transfer. There are no additional fees or charges.

Can prices change?

Prices may change without notice, but confirmed orders will not be affected.

Do prices include VAT?

Yes, prices are in euros and include VAT for customers within the European Union. For customers outside of Europe, additional customs duties may apply. Select your country (top right) and you'll see prices with or without VAT depending on your economic area.

Why some products don't show the price

Some manufacturers require authorized resellers not to publicly display prices. You can get the price by clicking "Ask for Price" on the product page or by adding the item to your cart.

Can I change or cancel an order I've already placed?

Contact us immediately. If your order hasn't been processed yet, we'll do our best to change or cancel it.

Will I receive an invoice?

Yes, we always issue an accompanying document. For individuals, it's a non-fiscal document; for businesses, it's a regular invoice. Be sure to provide your VAT number, tax code, and SDI code if applicable.

Can I order from Great Britain?

Yes, but only for orders of £135 or more. UK residents pay VAT-free, but we cannot fulfill orders under this amount.

When is my order considered completed?

The order is finalized upon acceptance by Giardino Italiano, which occurs tacitly within 48 hours of placing the order. We reserve the right to accept or reject orders at our discretion.

Can I make a return?

Of course! Within 14 working days of receiving the product. Read how to do so in the Returns section.

Do you ship internationally?

Of course! We ship worldwide. Read the Shipping section.

How long does shipping take?

We ship via express courier the next day after ordering, if the product is in stock. In Italy, the courier usually delivers in 1-2 days; for international deliveries, it takes 1-5 days depending on the distance. Search the Shipping section.

Can I ship to an address other than the billing address?

Yes, it is possible. However, some credit card issuers require shipping only to the cardholder's certified address.