Contact us directly. Whether it's a return, a repair, or a shipping issue, everything can be resolved.

We store your information in compliance with European data protection legislation (GDPR) and adopt security measures to protect the data stored on our systems.

We accept credit cards (Visa, Mastercard, American Express, Diners Club, Postepay, Visa Electron), PayPal, and bank transfer. There are no additional fees or charges.

Prices may change without notice, but confirmed orders will not be affected.

Yes, prices are in euros and include VAT for customers within the European Union. For customers outside of Europe, additional customs duties may apply. Select your country (top right) and you'll see prices with or without VAT depending on your economic area.

Contact us immediately. If your order hasn't been processed yet, we'll do our best to change or cancel it.

Yes, we always issue an accompanying document. For individuals, it's a non-fiscal document; for businesses, it's a regular invoice. Be sure to provide your VAT number, tax code, and SDI code if applicable.

Yes, but only for orders of £135 or more. UK residents pay VAT-free, but we cannot fulfill orders under this amount.

The order is finalized upon acceptance by Giardino Italiano, which occurs tacitly within 48 hours of placing the order. We reserve the right to accept or reject orders at our discretion.

Of course! Within 14 working days of receiving the product. Read how to do so in the Returns section.

Of course! We ship worldwide. Read the Shipping section.

We ship via express courier the next day after ordering, if the product is in stock. In Italy, the courier usually delivers in 1-2 days; for international deliveries, it takes 1-5 days depending on the distance. Search the Shipping section.

Yes, it is possible. However, some credit card issuers require shipping only to the cardholder's certified address.